My ClinCard, this online portal is designed to help customers enjoy many important features from wherever they are and that too in the most convenient and quick manner.
This guide will help you understand the process of signing into the ClinCard Cardholder Portal as one of their cardholders. But before we discuss how to login to the online portal, let’s see some of the features of this online portal.
ClinCard gives coordinators real-time access to patient payments, lets you send texts and email messages to participants, load and reload cards issued to participants, schedule, monitor, track, pull reports and manage payments through the ClinCard website.
What is ClinCard?
ClinCard is a card that acts as a reloadable debit MasterCard. Once you have the ClinCard, you will be able to get many benefits because this is going to make your life easy. All you need to do is make yourself a ClinCard CardHolder Login and then use this card anywhere MasterCard is accepted with an additional use with bank withdrawals and ATM transactions.
Features of the ClinCard Online Portal
If you have registered for their online account, then you would be able to perform several transactions in a quick manner via this online account.
You can make bill payments, view, update, change and delete your everyday entries, change the account theme, view transaction history, online deposits and bank transfers and much more.
You will also be able to view your account summary, file a dispute, replace the card, and view the card summary and activity by logging into your online account.
What are the Benefits of ClinCard CardHolder Login?
With this amazing card, you will be able to use this in so many places such as ATMs, grocery stores, gas stations, stores and restaurants and even when you have to make online payments anywhere. When you have registered for a ClinCard CardHolder Login, you will be able to make use of all these advantages and so much more. So hurry and make an account right away because you surely do not want to miss out on this amazing chance.
Requirement for ClinCard Cardholder Portal Login
To get started with this process, you will have to get your hands on:
====> A computer, laptop, tablet or your mobile phone.
====> You will also have to make sure that you have a good internet connection on the electronic device of your choice.
How to make a ClinCard CardHolder Login and Register an Account
Now that you have the required materials, all you will have to do is follow the steps that have been given below and you will be done in no time.
Step 1 ====> Go to their website by typing www.myclincard.com on your browser
Step 2 ====> If you already are a user, you can simply enter your username and password and click on Login.
Step 3 ====> If you are a new user, you will have to click on create an account here.
Step 4 ====> Enter your card number, username, email address and password in the required fields given.
Step 5 ====> Click on Register Account when you are done.
How do I Retrieve my PIN?
Your PIN is a randomly-selected 4-digit number that can be retrieved by calling the Interactive Voice Response (IVR) System. To hear your PIN through the IVR system, follow these steps:
Step 1 ====> Call the Customer Service number found on the back of the card: 1-855-587-3910
Step 2 ====> Follow the prompts to select the desired language: 1 for English, 2 For French
Step 3 ====> Enter your 16-digit card number followed by the # key
Step 4 ====> When prompted to enter your PIN, press 1 to retrieve your PIN
Step 5 ====> Enter your DOB (Date of Birth) followed by the # key.
The DOB should be entered in the following format: the 2-digit day number, followed by the 2-digit month number, followed by the 2-digit year number. Example: if your birthday is May 10, 1990, you should enter 10 for the day, 05 for the month, and 80 for the year (10 05 90).
Step 6 ====> Your PIN will be read to you. If you need to repeat this message, simply return to the main menu and follow prompts to hear your PIN again.
You may also retrieve your PIN by logging into your cardholder website account, hover over the Additional Services menu option and select the PIN Reveal option.
Can I Reset my PIN?
Your PIN is embedded in the chip on the card and therefore cannot be changed. To retrieve your PIN through the IVR system, follow the steps above.
This is why you must be very careful about your pin, you must not reveal it to anyone. If you do, it might cost you a lot.
What Customer Service is Available?
1 ====> Cardholder Website (www.clincardca.mycardplace.com)
2 ====> Interactive Voice Response (IVR) system in: English and French
3 ====> Live Agents: Live support is available Monday-Sunday 24 hours a day in English and French
====> Live agents will use over-the-phone interpretation services for languages other than those listed above
How to Check Available Balance and Transaction History?
These can be done via the steps below:
Step 1 ====> Create an account on www.clincardca.mycardplace.com
Step 2 ====> Call Customer Service and follow the prompts through the IVR (see above for contact information).
Step 3 ====> Balance Inquiry at ATM.
====> If you are expecting a payment that is not yet reflected in your balance or transaction history, please contact your clinical site.
How can Funds be Added to my ClinCard?
Step 1 ====> Only the clinical site who provided the card to you can add additional funds.
Step 2 ====> The card cannot be reloaded at a bank with cash or a fund transfer from your bank account.
What are the Types of Payments Available?
There are three payment methods available, they are:
Travel Payments: To cover patient stipends based upon mileage (uses Google Maps to determine distance while we set the mileage amount) or other travel expenses such as hotels, meals and airline expenses. These payments will require the only site administrative approval and are not taxable.
Site Visitation Payment: To cover payments that are based upon patient visits where the amounts are set. These payments will not require any approvals other than site approval. These will be taxable to the individuals receiving the payments and an IRS Form 1099 will be issued for payments of $600 or more in any tax year.
Manual Payments: To cover unexpected visits or amounts out of the ordinary. These will require approval from either a designated site administrator or from Finance Post-Award if no site administrator has been selected. If the payment is for site visitation the payment is taxable. If it is for travel it will not be taxable.
Are there any Fees when Using my ClinCard?
There are no fees for:
====> Making online or in-store purchases.
====> Calling the automated system for balance inquiries.
====> Calling the Customer Service number and speaking to a live agent.
The following activities will incur a fee to the balance on your ClinCard:
====> Not using the card or having funds added to your card for more than 12 months will incur a monthly fee.
====> ATM withdrawals (fees vary based on location).
====> Requesting a replacement card through Customer Service or the cardholder website – check with your clinical site first.
====> Using your card outside Canada will incur a foreign exchange fee.
See Terms and Conditions and the supplemental Fee Schedule for additional information
Popular Survey Guide
How to Dispute Transaction?
You may file a dispute via email, by downloading the Dispute Form on the cardholder website, or by calling Customer Service.
If Filing a Dispute Online
Follow the steps below:
Step 1 ====> Login to your account at www.clincardca.mycardplace.com
Step 2 ====> Click the Additional Services tab on the top navigation bar
Step 3 ====> Click the option Dispute Form
Step 4 ====> The dispute form will automatically download. Please follow the instructions on the form to complete the dispute process.
If Filing a Dispute Over the Phone
Follow the steps as follow:
Step 1 ====> Call Customer Service (see numbers above).
Step 2 ====> Follow prompts to login to the IVR system.
Step 3 ====> Press 0 for a Customer Service Agent.
Step 4 ====> The Customer Service Agent will assist you in filing a dispute.