Xfinity Remote Control Not Working, Step Guides to Fix or Reset It

In general, the remote control makes operating our gadgets easier and more convenient.  Suddenly, you discover your remote control is not working well. Sometimes not even function at all. Then you will be wondering why my Xfinity Remote Control Not Working. With respect to that, you come to a conclusion on how to fix or Reset Xfinity Remote Control.

Meanwhile, the best way and first option to be taken into account is looking at what may likely cause Xfinity Remote not to work. Many reasons may account for this, some of which we will explain in this article.

I am sure you are very lucky to have yourself on this article because at the end you should be able to find out why your remote is not working. Not only that, you should be able to fix and start using it again.

Why is Xfinity Remote Control not Working?

In this part of the article, we will be taken a look at why the Xfinity Remote control not working and will take action on how to reset Xfinity remote in the article.

Many reasons may account for this, among which are the ones listed once. In other to identify which of these are the reasons the remote is not working. You need to read all through the article.

Dead Battery

As a matter of fact, the battery is most likely an issue to be taken into account when the remote is not working. If the battery is dead, it will not function well.

Physically Damage 

Another important thing you need to check is the physical appearance of the Xfinity remote control. If there is physical damage, it might not work, that might be what you need to do to reset Xfinity remote control.

Remote Programming 

Another important point to be considered is the programming aspect. Different manufacturers use slightly different IR signals to transmit instructions like changing the volume or the channel. Once the programming issue is resolved, you should be able to fix the issue not working.

Remote Wire

Last but not least on this part is to check the wire connecting the battery to the panel on the remote. Sometimes, the wire may cut thereby preventing current from the battery to the panel.

If this happens, Xfinity remote will not function at all. Therefore, you need to fix the issue to reset Xfinity remote control.

Xfinity Remote Not Working, What to Do?

Now, you have run through some tests, yet the remote control is not working. Then you need to take another step, a bit higher than the previous steps.

These steps should be able to reset Xfinity remote not working. Therefore, we will be considering them one after the other.

Factory Reset your Xfinity Remote Control

You may think of resetting Xfinity remote. Sometimes hard reset or factory reset as you may call it. This might not work for all Xfinity remote control.

On the other hand, it works perfectly for voice Xfinity remote, such as XR11 and XR15 model. Meanwhile, you need the model number, which is written on the remote.

In other to locate the model number, remove the battery cover, you should see it written on a white label.

You might be lucky to work for your device, however, there is limited information available online.

====> For XR15 model, perform these:

You need to hold the top left button and the bottom right button that surrounds the centre button with the arrows on the centre of your remote.

====> For the XR11 model, perform these:

====> You need to hold the Setup button.

====> Upon pressing and holding, the light at the top of your remote will be a solid red

====> Keep holding it, it will go solid green.

====> This means you have reset Xfinity Remote successfully as the light turns BLUE

====> Then it will reboot

Ensure a Reasonable Distance between the TV and Xfinity Device

Another thing you need to keep in mind is the distance you need to keep the devices from one another. Too much distance will not be a good idea.

As we know, remote controls use radio frequency to send a signal outwards in all directions from the remote. It also makes use of infrared for some buttons.

So, the infrared signal needs a line of sight from the end of the remote to the device. That is why you need to maintain a very good close distance for a perfect connection between the devices.

In other to overcome this issue, you should maintain a distance of 10 feet (3 meters) is generally close enough. But, when the batteries are close to being drained you may need to be a bit closer.

System Reboot to Reset Xfinity Remote

Let me quickly put this across to us, so many programs run in the background of the remote. This is just like your smart devices and computers, Xfinity remote has many programs running in the background.

If one of the background programs has an error, then your devices (Xfinity Remote) may not work well. In that case, you need to format it before it will work well again.

In that case, Xfinity recommends doing a system reboot of your Xfinity remote to start up the operating system and apps from a clean slate. This is a very simple process:

====> Unplug your Xfinity device while it’s turned on

====> Leave it off for a few seconds, say 30 seconds

====> Pug it back again.

Unpair and Re-Pair your Xfinity Remote to Reset Xfinity Remote Control

The cause of resetting your remote, it will disconnect from the device. Unpair has taken place, then you need to reconnect it again.

If your remote is a bit older, you need to make use of the manual to get things done without wasting much time.

Hard Resetting the Xfinity XR2 Remote using the Setup Button

This remote is an old remote model. Yet, you can still reset it if is not function well. You only need to follow the process in this part of the article to reset Xfinity XR2 remote control.

Step 1 ====> You need to locate the Setup button. It is located at the bottom side of the remote.

Step 2 ====> Click on the startup button on your remote, please press and hold until the LED colour changes from RED to GREEN 

Step 3 ====> After that, press these buttons in other of 9, 8 and 1 respectively 

Step 4 ====> If you do it correctly, the LED will flash a GREEN colour 3 times

Step 5 ====> Once you the colour, the remote has been successfully reset

NOTE: Meanwhile, once you are able to reset Xfinity remote control successfully, the remote is no longer connected to the set-top box. In that case, you have to connect your Xfinity remote to your TV Box again before you start using the remote.

Factory Resetting the Xfinity XR11 Remote Via Setup Button

Factory reset of Xfinity remote control differs from models, in this part of the article. We will run through the complete process to reset Xfinity remote XR11 model through the setup button.

Step 1 ====> On the remote, locate the Setup button. It is normally located at the bottom side of the remote.

Step 2 ====> Once you located the setup button, click on button.

Step 3 ====> Please, press and hold the button until you see the LED turns green from red

Step 4 ====> Once the LED turned GREEN, press 9, 8, and 1 buttons in that order on the remote 

Step 5 ====> After the combination of the buttons, the LED should flash GREEN 2 times

Step 6 ====> This shows the remote has been successfully factory reset 

 NOTE: Meanwhile, once you are able to reset Xfinity remote control successfully, the remote is no longer connected to the set-top box. In that case, you have to connect your Xfinity remote to your TV Box again before you start using the remote.

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Factory Resetting Xfinity XR15 Remote without a Setup Button

This part of the article will guide you to reset Xfinity remote control without using the Setup button. This is another model (Xfinity XR15).

Step 1 ====> The process is simple; just keep reading as we explore the process together in this part of the article.

Step 2 ====> In this model, you need to quickly locate two buttons, the D button (diamond) and the A button (triangle). 

Step 3 ====> Now, you need to make use of both hands to press and hold the D and A buttons at the same time for about 3 seconds. 

Step 4 ====> If you are able to do it correctly for 3 seconds, you should be able to see the LED colour change from RED to GREEN. 

Step 5 ====> Once the colour of the LED changes from RED to GREEN press these buttons in orders of 9, 8, and 1

Step 6 ====> After that, the LED should flash BLUE color 3 times.

Step 7 ====> Once you see the blue colour, you have reset the Xfinity remote successfully

NOTE: Meanwhile, once you are able to reset Xfinity remote control successfully, the remote is no longer connected to the set-top box. In that case, you have to connect your Xfinity remote to your TV Box again before you start using the remote.

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