There are a few things you can do before contacting customer support to request a replacement if your Xfinity Remote Control is not functioning or is unresponsive.
Hello everyone, You are very lucky to be here reading this article. You are here as a result of your search for a guide to fix Xfinity Remote Control Not Working.
Although you may program Xfinity remotes to operate your TV and audio devices, their primary use is still to operate the company’s TV box.
A variety of Xfinity remotes controls are available in the market. Starting from the more traditional, chunkier models with a Numpad (XR2, XR5) to the more modern, sleek, voice-activated models (XR15, XR16).
The first thing you should do is clean your Xfinity remote if it is not responding. The remote may malfunction as a result of dust and dirt accumulation over time.
Just wipe down the remote with a moist towel to clean it. Be careful not to get any water on the delicate circuit board. Also useful is compressed air.
How to Fix Your Xfinity Remote
There are a few fixes you can attempt if your Xfinity remote isn’t functioning. These instructions can be used whether all of the buttons on your remote have ceased functioning or just a few of them.
Check the Batteries
One of the first things to check if your Xfinity remote control is not working is the batteries. The remote might not be working if they are low on power or dead.
Open the remote’s back to check the batteries, and then swap out the old ones with fresh ones. Your original batteries are dead if your Xfinity remote starts operating again. However, if it doesn’t, try the next option.
Examine any Obstructions
Your remote may not be functioning if something is obstructing its signal to the Xfinity box. So, take a glance around to see if there are any obstacles in your path. If there are, shift them so they aren’t in the way to see if it helps.
Obstacles including walls, doors, furniture, and electronics are frequently encountered. Therefore, try moving a TV or other object out of the way if it is in the way of the Xfinity box.
Consider Distance Between Xfinity Box and The Remote Control
Your remote may be unable to communicate with your Xfinity box if you are too far away. So, if you think this might be the issue, try moving closer to the box to see if it helps.
When utilizing your remote, it is best to keep your distance from the box to 20 feet or less. Try the next solution instead if you are still having issues after getting closer.
Troubleshoot Each Button: Xfinity Remote Control
It might not be responding if your Xfinity remote’s buttons are jammed. Usually, the problem is caused by one or more buttons that are physically locked in the down position.
Look for a flashing LED light when you touch a button. If you don’t see an LED light, there can be a jam in the button.
So, give it a couple more pushes to see if the buttons will eventually unstick. You might require a whole new Xfinity remote if the buttons are stuck.
For a replacement, get in touch with Xfinity customer service. Continue to the next solution if there doesn’t seem to be a problem with the buttons.
Xfinity Remote not working, Reset Xfinity Box
You can attempt to reset your Xfinity box if your Xfinity remote control is still not functioning. This may occasionally resolve a problem with the box and resolve your remote control issue.
Reset the Xfinity box by
====> On the Xfinity box’s back, look for the reset button.
====> For five to ten seconds, press and hold the reset button.
As an alternative, you can remotely reset your Xfinity TV box using the long reset option in the “Xfinity My Account” mobile app.
Try using the remote once more after the Xfinity cable box has finished restarting. If it doesn’t, you might need to get in touch with Xfinity support to get assistance troubleshooting your problem.
Meanwhile, before contacting Xfinity support, you may also try the next line of action.
Factory Reset Xfinity Remote Control: Repairing and Servicing the Remote
You might need to unpair and fix your Xfinity remote if it is still not functioning. This will reset the remote, which might resolve your problems. You will need to pair it with your TV once more after the reset.
XR15 Model (without Setup Button)
====> The power button on the remote transforms from Red to solid Green when you press and hold the A (triangle) and D (diamond) buttons simultaneously for 5–10 seconds
====> Enter 9-8-1 once the LED is completely green
====> A blue LED will flash 3 times to signal a successful reset
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XR11 Model (with Setup Button)
====> The setup button must be pressed and held for 5 to 10 seconds for the remote’s LEDs to solidly illuminate and change from Red to Green
====> Enter 9-8-1 when the LED turns solid green
====> If you input the code correctly and successfully reset the remote, the green LED will blink twice to let you know
XR2 and XR5 Models (with Setup Button)
====> In order to get the remote’s LED to switch from Red to Green
====> Press and hold the setup button for 5 to 10 seconds
====> Now enter 9-8-1 once the light turns green.
====> When you successfully enter the code and reset your remote, the green LED will blink twice to let you know
Pair Your Xfinity Remote to Your TV
Here are the procedures to link your Xfinity remote with your TV if you reset it while trying to fix it:
Step 1 ====> Your TV should be ON with the Xfinity box selected as the input
Step 2 ====> Hold down the setup button on the remote control
Step 3 ====> Now, press and hold the Xfinity and Info (I) buttons if there is not a setup button
Step 4 ====> Watch for the remote’s Red to Green LED to change
Step 5 ====> Then, you need to select Xfinity from the menu
Step 6 ====> Check your TV for a 3-digit code that will appear
Step 7 ====> Use the Xfinity remote control to enter the 3-digit code.
Step 8 ====> If the combination is successful, the TV will let you know.
Conclusion on Xfinity Remote Control Not working
There are not many possible reasons why your Xfinity Remote might not be working. It is easy to fix and get it working once more.
Investigate the malfunctioning buttons. You can try resetting and programming your remote with or without the setup button if that doesn’t work.