There are a number of troubleshooting solutions available if your Xfinity Wi-Fi keeps dropping connections. We will describe them to you and guide you through the procedure.
We are now so used to having Wi-Fi all around us that it is difficult to envision a life without it. From watching our favorite shows online to working from home, we rely on it for many reasons.
Problems with Xfinity Wi-Fi can be brought on by a variety of factors, including technical difficulties, weak signals, and user mistakes.
The disruption and frustration caused by a lost or persistently disconnected Xfinity WiFi connection can be considerable.
We have put together a list of some of the most typical causes of Xfinity Wi-Fi issues, along with a few quick fixes that should get you back online in no time.
Why Xfinity Network Keep Dropping?
One of the major internet service providers, Comcast, promises to offer the greatest customer service to its customers.
Naturally, they do this. Your frequent Xfinity disconnects should be caused by various factors rather than a problem on the part of the service providers.
====> Distance of WiFi
====> Loose Cables
====> Service Outage
====> Signal Interference
How to Stop Xfinity Wi-Fi from Disconnecting
You can try a few different things to solve the issue if your Xfinity Wi-Fi continues dropping connections. What you should know is as follows.
Power cycle the Xfinity Xfi Gateway
You can resolve a number of issues, including sporadic disconnections, by rebooting or power cycling your Xfinity router-modem combination.
====> Simply unhook the power cord
====> Wait for 30 to 60 seconds
====> Then plug it back in to complete the process.
This ought to be sufficient to renew the connection and take care of any smaller problems.
Pay attention to Xfinity Service Outages
It’s not your modem or router if no one in the city has access to the Internet. There is probably a problem with Xfinity in your neighborhood. To look for service interruptions:
====> Visit xfinity.com/support/status
====> Sign in to your account
====> Look for Internet outages affecting you
If there is a service interruption in your region, Xfinity will provide you with an estimated time for when service will be restored.
Check the Light on Your Modem and Router
It is considerably simpler to diagnose the issue if your router or modem does have a blinking (or steady) light. In that case, heed our advice regarding your light. Here is an example of how to fix a blinking white light and a red light on an Xfinity router.
Various concerns are indicated by different light colors. Your router or modem is probably aware that something is wrong if your Internet continues dropping connections. Additionally, you can see something from their front LEDs.
Check for Interference (Xfinity Wi-Fi)
If your devices’ lights are working properly and there is not a service outage, the interference may be coming from another object in your house. Here are some examples of interference-causing factors:
====> Baby monitors
====> Bluetooth devices
====> Fluorescent lights
====> Landline wireless phones
====> Microwaves
Your router’s 2.4 GHz channel is more prone to interference from these things. If you can change to the 5 GHz band on your router.
If not, try relocating your router and modem to a different room in your house. Or disable or take away the offending device. You might require a new modem or router if neither functions.
Disconnect Unused Devices
In this automated era, the typical American family has over 10 internet-connected devices.
Collectivity can use your bandwidth, slow down your connection, or even create a drop in the Wi-Fi connection even if only a handful of them are actively sending or receiving data.
Disconnecting unused devices from your house Wi-Fi and testing connectivity are the simplest ways to verify this.
Simply alter your Wi-Fi password and rejoin each device one at a time to identify the source of the issue.
Update the Firmware on Your Router
If you’ve tried the suggestions above and are still experiencing problems, it could be time to update the firmware on your router. Your router’s firmware is the operating system. It may also receive updates and patches, just like other programs.
To update your firmware:
====> Log in to the admin section of your Xfinity router.
====> Look for a Firmware, Router Upgrade, or Update page or section.
====> To upgrade your firmware, adhere to the directions.
It’s crucial to keep in mind that updating your firmware occasionally breaks compatibility with your present modem if your router and modem are separate.
Therefore, if your modem is older, you might want to put off taking this action and instead get a new Xfinity modem. However, this issue won’t arise if you use a modem/router combo provided by Xfinity.
Check the Cables
Coaxial cables, which are used to connect to the internet, are included with Xfinity modem/router combos. A terrible internet connection or perhaps no internet at all will occur if any of the lines are damaged.
The coaxial cable should be checked for any obvious damage throughout, not just where it enters the port. Replacement is the only option if you find any.
The ethernet and phone line cables should also be checked in addition to the coaxial wire. The Wi-Fi will operate irregularly if any of these are improperly plugged in or destroyed, leaving you frustrated.
To fix a loose coaxial cable:
====> Unscrew the cable from your modem and/or router
====> Screw it back in tight
====> If it’s still loose, try a different cable
====> If that doesn’t work, call Xfinity
Splitters, which divide a single signal into two, are yet another problem with cables. Your Internet connection may suffer as a result. Purchasing a new splitter from Xfinity is the ideal solution for this problem. A professional will come out and install it for you.
Move Your Router
If the issue persists, check the location of your router. Your Wi-Fi signal may suffer if it is in a corner, close to a window, or behind a television.
As a general rule, locate your router in the middle of your house. You will benefit from the strongest signal available thanks to this.
Attempt shifting it to a different level as well. Try placing it on a shelf if it is currently on the floor. Alternatively, try moving it to the floor if it’s on a shelf.
Reset Xfinity Router (Xfinity Wi-Fi)
Even with a reliable internet speed, Wi-Fi connections might occasionally fail at random. Most of the time, this is caused by a simple problem that can be fixed.
Resetting your Wi-Fi router is the simplest solution for this. To do this, go to the device and perform the following actions:
====> Remove the router’s power cord from the outlet.
====> 60 seconds should pass.
====> Reconnect the router to the power source.
This is a fairly simple strategy, and you’d be surprised at how frequently it solves the issue.
Check Your Routers Power Settings
When your router is in “Power Saving Mode,” it may not work properly with Xfinity (Xfinity Wi-Fi) or other types of Internet connections.
Power Saving Mode should be disabled:
====> Enter the router’s admin page.
====> Find the “Power” or “Power Management” section.
====> Deactivate Power Saving Mode.
Restart your modem and router after you’ve made these modifications. This will aid in implementing the modifications and resolving any existing connection problems.
Change Your Router’s Channel or Wireless Mode
Changing your channel is the next piece of advice. Your router communicates with your devices using this frequency.
Additionally, if other devices are using the same channel, it may cause interference, slow down your connection, or even unplug your device.
To switch channels:
====> Enter the router’s admin page.
====> Find the “Wireless,” “Wi-Fi,” or “Radio” area.
====> Locate the channel-changing option.
====> Alternate the channel
You might also give a different wifi mode a shot. Your router communicates with your devices using this protocol. 802.11ac (Wi-Fi 5) and 802.11ax are the most popular modes (Wi-Fi 6).
It might be beneficial to go from Wi-Fi 5 to Wi-Fi 6 because it has greater optimization and can support more devices.
To switch to another wireless mode:
====> Enter the router’s admin page.
====> Find the “Wireless,” “Wi-Fi,” or “Radio” area.
====> Locate the switch for changing your wireless mode.
====> Pick a different mode.
Restart your modem and router after making these adjustments. This will aid in implementing the modifications and resolving any existing connection problems.
Contact Network Provider
If none of the aforementioned methods were successful in resolving your Xfinity Wi-Fi connection issue, you most likely have a more significant internet issue that requires attention.
In that instance, you might need to get in touch with your network provider to ask them to investigate the situation.
If you notice that your internet speed is slower than it should be or if you have no connection at all, you should get in touch with your network provider.
Your provider may be at fault, or there could be a problem with the internet setup in your home that necessitates a professional check.
Make sure you have exhausted all other potential solutions to your Wi-fi connection issue before contacting your network provider.
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Change Your DNS Server
Be cautious if you decide to change your DNS server if you’re still having issues. Website names are translated into IP addresses by the DNS server. And it can affect your Internet connection if it’s overloaded or not functioning properly.
You can use a variety of DNS servers, however, we advise using Google’s DNS server. How to modify your DNS server
====> Log into your router’s admin page
====> Look for a section called “Network,” “Internet,” or “WAN”
====> Find the option to change your DNS server
====> Change it to 8.8.8.8
Contact Xfinity Support Line (Xfinity Wi-Fi)
Contacting Xfinity support is the best course of action if you’re still having issues. They can assist you in resolving the problem and restoring your connection.
You can reach them via phone at 1-800-XFINITY or online chat.
Purchase a New Modem or Router
If you’ve tried every suggestion above and are still having issues, it may be time to get a new router or modem.
The Comcast-provided modem/router combination equipment regularly has this problem as routers and modems can malfunction over time. In that case, you’ll have to change them.
You can pick the solution that best suits your needs from a variety that Xfinity offers. You have two options for a modem and router: either purchase one for yourself or rent one from Comcast.
Final Words
Here are a few suggestions to prevent your Xfinity Wi-Fi from disconnecting. If you need assistance and are still having issues, get in touch with Comcast Xfinity Support.